MY LASH FIX

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CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help. Complete the contact form below and we will respond within 24hours.

FAQ

 

What are mink Lashes?

Mink lashes are made from 100% natural fur, Mink hair provides a natural shine, is super lightweight and flexible.My Lash fix Mink lashes are handmade with love.

Due to this they may slightly differ in appearance from time to time. Mink hair is collected twice a year during shedding season and completely cruelty free.

What are Silk lashes?

Silk lashes are made with synthetic fibers and no animal products at all making them the perfect vegan option.Synthetic lashes can last 10+ wears if cared for correctly.

 

Do you have a return policy or exchange policy?

We want you to know we care if for any reason you are not happy with your lashes please complete the form on the 'contact' page giving as much info as possible. 

 

 

 

How do I make an Exchange/Return?

All our products are checked before they are shipped out but any faulty lashes will be replaced. Please make us aware of any faults within 72 hours and we will advise accordingly. Due to hygiene reasons we cannot exchange any products after purchased if you change your mind.

 

How long does shipping usually take?

Your new lashes will normally be with you in 2-4 days. Currently we do not offer next day delivery but this will be added in due course. (Please note at busy periods a slight delay may occur.)

 

 

How may I contact you?

We want to hear from you, complete the contact form or find us on Instagram ( Bottom left for socials)